Fleetmatics Research Shows 50 Million Households Call Fleets for Repairs During the Holiday Season

Fleetmatics Group PLC (NYSE: FLTX), a leading global provider of mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS), has announced the results of a KRC Research survey that shows that nearly have of all Americans call for home repairs from vendors supports by fleets during the holiday season.  This includes a closer look at experiences with residential service providers including electricians, plumbers, roofers, and more.

According to the survey results, over 44 percent of Americans, or 50 million households, have called for home repairs on heating, plumbing, electrical, roofing, or pest control during the holiday season, which is defined as Thanksgiving Day to New Year’s Day. Of the repair calls being made, 30 percent were for heating, 27 percent for plumbing, and 18 percent for electrical-related issues.

Additionally, the survey found that 68 percent of Americans think the holidays are the most difficult time of the year to find quality service providers for their home, and nearly one in three reported having a bad experience requesting service during the holidays. The top reasons cited for a bad experience were the inability to find someone for last minute appointments, workers arriving late, slow completion of work, and incomplete work.

“While home repairs are the last thing on people’s minds during the holiday season, it is clear that unexpected issues arise,” said Kathleen Finato, Fleetmatics Chief Marketing Officer. “Our service-based customers are working very hard to save the holiday season for tens of thousands of Americans, and there is clearly a high demand for their services during this time of year.”

To better understand fleet activity during the holiday season, Fleetmatics, the largest provider of fleet management solutions in North America, examined historical data from close to 140,000 service vehicles across heating, plumbing, electrical, roofing, and pest control in the United States. Fleetmatics identified, on average, how far each service vehicle travels and how many stops it makes during the six week period between Thanksgiving Day and New Year’s Day. For example, an electrical worker travels an estimated 5,976 miles – the near equivalent of traveling from Boston to Los Angeles and back – and makes an average of 329 stops.

To view an infographic that includes more details from the survey and fleet activity during the holiday season, visit here.

Fleetmatics’ intuitive, cost-effective Web-based solutions provide fleet operators with visibility into vehicle location, fuel usage, speed and mileage, and other insights into their mobile workforce, enabling them to reduce operating costs and increase revenue. In the last year, Fleetmatics has grown its overall subscriber base across industries of all sizes to 655,000 vehicles, and currently serves approximately 31,000 customers throughout the United States, Canada, Mexico, Ireland, the United Kingdom, Netherlands, France and Australia.

About Fleetmatics Group PLC
Fleetmatics Group PLC (NYSE: FLTX) is a leading global provider of mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Our solutions enable businesses to meet the challenges associated with managing local fleets, and improve the productivity of their mobile workforces, by extracting actionable business intelligence from real-time and historical vehicle and driver behavioral data. Fleetmatics Group’s intuitive, cost-effective Web-based solutions provide fleet operators with visibility into vehicle location, fuel usage, speed and mileage, and other insights into their mobile workforce, enabling them to reduce operating and capital costs, as well as increase revenue. An integrated, full-featured mobile workforce management product provides additional efficiencies related to job management by empowering the field worker and speeding the job completion process – quote through payment. As of September 30, 2015, Fleetmatics served approximately 31,000 customers, with approximately 655,000 subscribed vehicles worldwide. To learn more about Fleetmatics, visit www.fleetmatics.com.

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Category: Telematics